Privacy Policy

SUN CART Electric Golf Carts (“SUN CARTS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, shop, request a quote, submit an inquiry, create an account, or otherwise interact with our websites and services.

1. Websites Covered by This Privacy Policy

This Privacy Policy applies to the following SUN CARTS websites:

• C-Store Website: https://suncarts.shop/
• B2B Website: https://www.sungolfcarts.com/

The C-Store Website is intended for retail customers exploring and purchasing electric golf carts. The B2B Website is intended for business customers, dealers, distributors, fleet buyers, resorts, and other commercial partners seeking product information, quotations, wholesale opportunities, or business cooperation.

2. Who We Are

SUN CART Electric Golf Carts operates the websites listed above and provides electric golf carts, related product information, customer support, sales assistance, and business inquiry services.

3. Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, contact us, request a quotation, submit a business inquiry, subscribe to emails, or use our websites.

This information may include:

• Your name, email address, telephone number, shipping address, and billing address;
• Order details, products purchased, order history, delivery details, and customer service requests;
• Account information, including login details and account preferences;
• Messages, inquiries, reviews, requests, or other information you provide through forms, email, or customer support;
• Information submitted when you choose to receive product updates or promotional communications;
• For B2B inquiries, company name, job title, business address, website, purchasing requirements, estimated order volume, product interests, and other information you choose to provide.

We may also automatically collect certain technical information when you browse our websites, including:

• IP address, browser type, device type, operating system, and language settings;
• Pages viewed, products viewed, referring pages, links clicked, and website interaction data;
• Cookie identifiers and approximate location information derived from IP address.

4. How We Use Your Information

We may use personal information to:

• Process orders, payments, deliveries, returns, and customer service requests;
• Create and manage customer accounts;
• Communicate with you regarding your purchase, delivery, inquiry, quote request, or support request;
• Prepare quotations, respond to dealer or wholesale inquiries, and evaluate business cooperation opportunities;
• Respond to questions submitted through our websites, email, phone, or contact forms;
• Improve our products, website experience, customer support, and services;
• Detect, investigate, and prevent fraud, security incidents, misuse, and unlawful activity;
• Comply with legal, accounting, tax, and regulatory obligations;
• Send product news, special offers, new model announcements, and marketing messages where permitted by applicable law.

5. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we process personal information because it is necessary to perform a contract with you, respond to your request, comply with legal obligations, pursue our legitimate business interests, or with your consent.

Our legitimate interests may include operating and improving our websites, providing customer support, responding to retail and B2B inquiries, protecting our customers and business from fraud or security risks, and measuring the effectiveness of our marketing.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our websites, remember preferences, maintain shopping cart functionality, understand website performance, and improve user experience.

Some cookies are necessary for the websites to function. Other cookies, such as analytics or advertising cookies, may be used where required consent has been obtained. You may manage cookies through your browser settings and, where available, through our cookie preference tool.

7. Analytics and Marketing Technologies

We may use website analytics, performance measurement, and marketing technologies to understand how visitors use our websites, improve the shopping and inquiry experience, measure campaign performance, and provide relevant information about our products.

These tools may use cookies or similar technologies. Their use of information is governed by their own privacy policies and by applicable cookie consent requirements.

8. How We Share Information

We may share personal information with trusted service providers only when necessary to operate our business and provide our services. These may include:

• Payment processors and financial service providers;
• Shipping, logistics, freight forwarding, and delivery providers;
• Website hosting, e-commerce, security, and technical support providers;
• Email, customer support, analytics, and marketing service providers;
• Business partners or distributors where necessary to respond to a B2B request or quotation inquiry;
• Professional advisers, regulators, government authorities, or law enforcement where legally required.

We do not sell personal information for money. We share information only when needed to provide services, process transactions, respond to your requests, comply with law, protect our rights, or operate our websites and business.

9. International Data Transfers

SUN CARTS operates across multiple international locations. Your personal information may be processed or stored in countries other than the country where you live, including Dubai, Malaysia, Indonesia, the United States, and Brazil.

When personal information is transferred internationally, we take reasonable steps to use appropriate safeguards as required by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing transactions, responding to inquiries, providing customer support, meeting legal and accounting requirements, resolving disputes, and enforcing our agreements.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request:

• Access to personal information we hold about you;
• Correction of inaccurate or incomplete personal information;
• Deletion of your personal information;
• Restriction of certain processing activities;
• Objection to certain processing, including direct marketing;
• Withdrawal of consent where processing is based on consent;
• A portable copy of certain personal information.

To exercise your privacy rights, please email info@thesuncart.com and include “Privacy Request” in the email subject line. We may need to verify your identity before completing your request.

12. Marketing Communications

If you subscribe to marketing emails or submit a request for product information, you may receive product updates, special offers, new model announcements, quotation follow-ups, or promotional communications where permitted by law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in an email or by contacting us at info@thesuncart.com.

13. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

14. Children’s Privacy

Our websites and products are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Third-Party Links

Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, products, or website functionality. The updated version will be posted on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or would like to request access, correction, deletion, restriction, or marketing opt-out, please contact us: